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1. How do I claim the warranty?

Before submitting a warranty claim, please refer to the manual for your product and go through all troubleshooting provided. If you believe the item is defective, please submit a Return and Refund request on the order page within 30 days, or contact us at for warranty cover within warranty period.

2. When does the warranty start?

The 12 months warranty (18 months for privileged members) starts from the original order purchase date.

3. Will the warranty be renewed for replacement?

The warranty will not be renewed after a replacement provided.

4. What is not covered by the warranty?

. Purchased on

. Purchased from unauthorized resellers

. Improper operation

. Lost or stolen

5. What information do I need to provide for claiming the warranty?

Amazon order number is required for warranty cover. If the product is a gift or purchased from a reseller, we appreciate if you could ask the giver or reseller for a copy of receipt. The warranty only covers for orders from our official store.

6. How do I reach out to SoundPEATS customer service support?

Contact Email: (All emails will be answered within 24 hours on weekdays)

Phone Support: 1-717-884-6479 (US) 8:30 am to 5:00 pm Est