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Warranty

30 DAYS MONEY BACK GUARANTEE

You may return your undamaged products within 30 days of purchase to receive a full refund. This can be done through Amazon order page directly or contact our support team. If the reason for return is not quality-related, the customers need to pay for the shipping cost.

18 MONTHS WARRANTY FOR PRIVILEGED MEMBERS 

SoundPEATS provides 12 months hassle-free warranty for every product. Registered privileged members enjoy 6 months extension, 18 months in total warranty cover.

Warranty Q&A


How do I claim the warranty? 
Before submitting a warranty claim, please refer to the manual for your product and go through all troubleshooting provided. If you believe the item is defective, please submit a Return and Refund request on the order page within 30 days, or contact us at support@soundpeatsaudio.com for warranty cover within warranty period.  


When does the warranty start?  
The 12 months warranty (18 months for privileged members) starts from the original order purchase date.


Will the warranty be renewed for replacement?
The warranty will not be renewed after a replacement provided. 


What is not covered by the warranty?
● Purchased on Myntra.com
● Purchased from unauthorized resellers
● Improper operation
● Lost or stolen
● Beyond warranty cover period
● Free or fully refunded products


What information do I need to provide for claiming the warranty?
Amazon order number is required for warranty cover. If the product is a gift or purchased from a reseller, we appreciate if you could ask the giver or reseller for a copy of receipt. The warranty only covers for orders from our official store. 


How do I reach out to SoundPEATS customer service support?
Contact Email: Support@soundpeatsaudio.com (All emails will be answered within 24 hours on weekdays)
Phone Support: 1-717-884-6479 (US) 8:30 am to 5:00 pm Est